Getting alerts from Ravnsight takes three steps: add at least one channel, decide in the default routing which channels are alerted and on what, and send a test to see how it looks.
Step 1: Add a channel
A channel is where an alert is sent. Go to Alerts and click Add channel.
- Pick a Type. E-mail is included in every plan. Slack, Discord, Microsoft Teams, Telegram, SMS and webhook are included in Pro.
- Give the channel a Name you will recognise, for example
On-call phone,#ops-alertsor a colleague's name. - Fill in the destination: e-mail address, webhook URL, mobile number or Telegram chat id depending on the type.
- Tick My personal channel if the channel is only yours. Personal channels follow your quiet hours and are switched off if your login is removed. Shared channels reach the whole team.
Each channel type has its own connection details. There is a separate guide for how to connect Slack, Discord, Teams, Telegram, SMS and webhooks.
Step 2: Build the default routing
The default routing applies to every site that has no settings of its own on its page. It is built in three parts under Default alerts for all sites.
- Where should alerts go? Tick one or more channels. You can also type an e-mail address directly to add a colleague.
- When should we contact you? Choose what to alert on: an outage, when the site is back up, slow responses, and well before a certificate or domain expires.
- If nobody takes care of the alert. Optional, and covered in its own article on escalation steps.
Click Save alert settings when you are done.
Step 3: Send a test
Next to every channel in the list is a Send test link. Click it to send a test alert and see exactly what a real alert looks like in that channel. If nothing arrives, check the destination and look at the Last error shown next to the channel.
An outage is confirmed first
Ravnsight never alerts on a single failed request. When a check fails, the site is re-checked and confirmed from a second location before any alert is sent. This means a passing glitch will not wake you, but it also means a short moment passes between the failure and the alert.