Alerts & incidents
Set exactly who gets alerted, how and when: channels, alert steps and escalation, quiet hours and maintenance windows, plus per-site policies. No alert is ever sent that you did not configure yourself.
6 articles
Who gets alerted, and what "On it" means
The three-step alert panel explained.
Quiet hours and maintenance windows
Two different kinds of silence.
Why did I not get an alert?
The alert history always has the answer.
Set up alerts step by step
Add a channel, build the default routing, send a test, and learn how an outage is confirmed before it pages you.
Escalation steps
Alert more people after a delay and keep reminding until someone acknowledges, reserving SMS and phone for later steps.
Per-site alert policy
Give a single site its own alert routing that overrides the account default.
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